How to use macgaiters.co.uk

If you need any help using our web site please don't hesitate to telephone +44 (0)7970 473 659.

At MacGaiters we endeavour to make shopping as simple and user-friendly as possible. For further information click on the topics below or continue reading for information on how to shop on-line. If you are experiencing problems with this web site please do not hesitate to contact us.

How to shop online

Follow our guidelines below for an enjoyable and hassle-free shopping experience.

1. Selecting products

We sell products for both wholesale and retail customers. Retail customers can order products online, wholesale customers should contact us for prices.

Browse our range of products using the links at the top of this page.

To add an item to your shopping basket click the BUY NOW button to the right of the product you require. This will take you to the shopping basket page.

2. Shopping Basket

You can view the products that you have added to your shopping basket at any time on the shopping basket page. Here you can edit quantities of the products in your online shopping basket, you may also remove items by setting the quantity to zero and clicking the UPDATE button.

If items that you select are not appearing in your shopping basket, you may need to adjust your browser settings. Please enable cookies and try again, if you need assistance you can find detailed information on aboutcookies.org.

The total displayed in the shopping basket page is the inclusive, delivered price (delivery to UK mainland only) in Pounds Sterling. For other delivery detinations contact us for a quotation prior to purchase.

When you are happy with the items in your shopping basket click the BUY NOW button at the bottom of the shopping basket page.

3. Checkout

3.1 Security
We use Secure Sockets Layer (SSL) encryption technology, which is the industry standard and among the best software available for secure payment transactions. Your transactions (including credit card information) are "scrambled" so that security is never compromised. The encryption makes it virtually impossible for unauthorised parties to read any information sent to us. SSL works with Netscape Navigator (version 3.0 and above), Microsoft Internet Explorer (version 3.02 and above) and AOL (AOL 3.0 and above). For more information on data security read our privacy policy.

3.2 Terms & Conditions
Read our terms and conditions, if you agree click the PROCEED button. You can read our terms and conditions here.

3.3 Checkout
Please enter your contact and delivery details. We will require name, address, delivery name and address (including full postcode), and your credit card information.

3.5 Order confirmation
Once your payment has been verified by PayPal you need to click the buttonto take you back to macgaiters.co.uk, you will then receive a confirmation email from MacGaiters. Your order will carry a unique order number, this is displayed in your email and on the confirmation page. Please quote this order number in all correspondence.

[Top of page]

Delivery

Delivery will normally be within 14 days, however you should allow for 28 days. If there is a problem and we are not able to deliver your order within 28 days we will contact you.

We deliver goods using reputable carriers.

Delivery charges quoted on MacGaiters are for UK and Northern Ireland only, for overseas and offshore deliveries contact us for a quotation.

[Top of page]

Exchanges and Returns

When you receive goods ordered from MacGaiters, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and not the original carriage cost.

You must return the goods to MacGaiters. If you do not freely return the goods, at your cost, to MacGaiters then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

[Top of page]

Colour Accuracy Disclaimer

Due to the limitations of scanners and the relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product.

We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. If you would like to ask us any questions, please email Customer Services at mail@macgaiters.co.uk or telephone us.

UK callers:  07970 473 659
International callers + 44 7970 473 659 (replace the + with your country's access code)

[Top of page]

Complaints

Should you have a complaint about any product purchased from macgaiters.co.uk, or about our web site please address this to: mail@macgaiters.co.uk or contact us by post, telephone, fax (01827 383360) or in person (contact details here).

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

Copyright information

© The MacGaiter Company Scotland 2017. All Rights Reserved.